Refund & Return Policy

1. Introduction

At Exercise Innovation, operated by EI SPORTS LLC, we are committed to your satisfaction with every purchase. We understand that circumstances may arise where you need to request a refund or return a product. This Refund and Return Policy outlines our clear and fair policies for digital programs, subscription plans, coaching sessions, and physical products.

By making a purchase through exerciseinnovation.net, you agree to the terms outlined in this policy. For additional context, please also review our Terms of Service.

3. Subscription Plans

If you purchase a program through a subscription plan, the following terms apply:

3.1 Monthly Subscriptions

• You may cancel your monthly subscription at any time.
• Upon cancellation, you will retain access to the program until the end of your current billing period.
• No refund will be issued for the current billing period after cancellation.

3.2 Annual Subscriptions

• You may cancel your annual subscription at any time.
• Upon cancellation, you will retain access to the program until the end of your annual billing period.
• No prorated refunds will be issued for the remaining portion of the annual subscription.

3.3 How to Cancel a Subscription

To cancel your subscription, you may:

• Manage your subscription directly through your account settings on the Website.
• Contact us at Support@exerciseinnovation.net with your name, email address, and the subscription you wish to cancel.

5. Physical Products (Apparel, Equipment, and Merchandise)

We sell physical products including branded apparel, balance boards, and other performance-related merchandise through our online store. The following return conditions apply:

• You may return any physical product within 7 days of the delivery date for a full refund.
• Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
• Balance boards and training equipment must be returned in their original packaging, unused, and in resalable condition. Equipment that has been assembled, used, or shows any signs of wear is not eligible for return.
• Custom or personalized items, if applicable, are final sale and cannot be returned.

6. How to Initiate a Return

To initiate a return for a physical product, follow these steps:

1. Contact us at Support@exerciseinnovation.net within 7 days of receiving your order.
2. Include your full name, order number, the item(s) you wish to return, and the reason for the return.
3. Our team will respond with return shipping instructions within 2 business days.
4. Ship the item(s) back in their original condition and packaging.
5. Return shipping costs are the responsibility of the buyer unless the item arrived damaged or defective.
6. Once we receive and inspect the returned item(s), your refund will be processed to your original payment method within 7 to 10 business days.

7. Damaged or Defective Products

If you receive a physical product that is damaged, defective, or incorrect:

1. Contact us at Support@exerciseinnovation.net within 48 hours of delivery.
2. Include your name, order number, and clear photos showing the damage, defect, or incorrect item.
3. We will provide a prepaid return shipping label at no cost to you.
4. Upon receiving the returned item, we will send a replacement product or issue a full refund to your original payment method, based on your preference and product availability.

8. Exchanges

We do not offer direct exchanges at this time. If you would like a different size, color, or product, please initiate a return for the original item following the process outlined in Section 6 above, and then place a new order through the Website.

10. Late or Missing Refunds

If you have been approved for a refund but have not received it within the expected timeframe:

• First, check your bank account or credit card statement again, as processing times may vary.
• Contact your credit card company or bank, as it may take additional time for the refund to be officially posted.
• If you have taken these steps and still have not received your refund after a reasonable period, please contact us at Support@exerciseinnovation.net with your name and order number, and we will investigate the status of your refund.

11. Contact Us

If you have any questions or concerns about this Refund and Return Policy, please contact us: